Refund policy
30-Day Return Policy
We accept returns on eligible products within 30 days of delivery.
To qualify for a return, products must be:
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Unused
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In original packaging
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In resalable condition
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Lot numbers and product labeling intact
Products that have been used, placed intraorally, modified, or altered in any way cannot be returned due to infection control and product integrity requirements.
Return Approval
All returns must be approved in advance.
To request a return, please contact:
Please include:
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Order number
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Product name(s) and quantity
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Reason for return
Once approved, we will provide instructions for returning the product.
Returns sent without prior approval may not be accepted.
Approved returns must be shipped within 10 days of approval.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used or placed intraorally
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Products that have been modified, adjusted, or altered
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Products that are damaged or missing original packaging
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Products missing lot number identification
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Special-order or customized items
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Products returned after 30 days
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Order number
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Photos of the product and packaging
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Description of the issue
If confirmed, we will provide a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to:
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A defective product
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An incorrect shipment
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once the returned product is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for processing after inspection.
Original shipping charges are non-refundable.
Professional Use Notice
Products are intended for use by licensed dental professionals or dental laboratories acting under the direction of a licensed dental professional.
Returned products must maintain complete traceability, including lot numbers and labeling, in order to be eligible for return.
Clinical Responsibility
Dental professionals are solely responsible for exercising their clinical judgment in determining the appropriateness of any product for a specific patient, procedure, or implant system.
Clinicians should evaluate product suitability prior to clinical use.
Limitation Related to Clinical Use
Because these products are medical devices intended for clinical dental use, they cannot be returned once they have been:
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Used
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Placed intraorally
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Modified
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Exposed to clinical environments
Clinical outcomes may vary depending on patient anatomy, surgical technique, restorative procedures, and other clinical factors.
Limitation of Liability
To the maximum extent permitted by law, the seller’s total liability related to any product shall be limited to the purchase price of the product.
The seller shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:
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Clinical outcomes
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Treatment delays
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Loss of chair time
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Additional restorative procedures
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Patient dissatisfaction
